Refund policy
Operator: FMZC TECH, LLC
Last reviewed: 2026-11-13
Summary
Cash refunds are available when a generation fails, when you have not used any dances from a pack, or for the unused portion of a multi-dance pack. Restored generation credits are different from a Stripe cash refund. Contact hello@deckthehallsdance.com with your purchase email and order details.
Failed generation — full refund
If a dance fails after credits were reserved and we confirm the failure, you receive a full refund for that dance (we restore the credit and, where a cash refund is required, refund that dance’s share of the payment).
Unused pack — full refund
If you bought a pack and have not used any generation (no successful or in-progress dance that consumed a credit), you may request a full cash refund of the purchase.
Partially used packs — proportional refund
For multi-dance packs, unused dances are refundable in proportion to what you paid: refund = (unused dances ÷ dances in the pack) × amount paid. Examples with current packs: the 3-dance pack at $25.50 with 1 dance used (2 unused) refunds 2/3 × $25.50 = $17.00; the 5-dance pack at $37.50 with 1 dance used (4 unused) refunds 4/5 × $37.50 = $30.00. Completed successful dances are not cash-refunded except as required by law or a confirmed failure case above.
How to request a refund
Email hello@deckthehallsdance.com from your purchase email. Include the approximate purchase time, pack, and how many dances you used. We review ledger and generation status, then refund via Stripe to the original payment method when approved. Timing depends on the card network after Stripe processes the refund.
Chargebacks
Please contact us before opening a dispute so we can check failures or unused balances. Unwarranted chargebacks may lead to suspension of restore access for that order.